Contracts and money
Visits against a day entitlement
Requesting a visit, how the days are counted down, and what your feedback afterwards does.
On this page
Some agreements include a number of days: consultancy, a school improvement partner, an HR adviser on site. The days are an entitlement you draw down, and the drawing down happens on the contract's own page.
Where they are
Open the agreement from your contracts. The page shows the days included, the days used and the days left, and carries the form for asking for a visit.
Requesting a visit
Say what you want the time for, roughly when, and how long. Be specific about the purpose rather than the activity: "we have three grievances running and no policy for it" gets you a better prepared adviser than "an HR day".
The request goes to the service area, which comes back with a date. You are told through the ordinary alerts.
How the days are counted
A visit uses the days it uses: a half day counts as a half day. The entitlement moves when the visit is confirmed as delivered rather than when it is booked, so a cancelled or moved visit does not quietly eat your allocation.
Running out is not a refusal. Where you need more time than you hold, a service area can quote for the extra, and that arrives as an ordinary quote to accept or decline. See asking for a quote.
Afterwards
The visit is closed off with a note of what was covered, and you are asked for feedback. The feedback is worth giving: it goes to the service area and it is the main thing City Council has to go on when deciding whether a service is working.
Days you do not use
What happens to unused days at the end of a term is set by the agreement and stated on its page. Some carry forward and some do not. Check it in the spring rather than in August, because a service area with a diary to fill can usually find a date in June and cannot find one in the last week of term.
Who can ask
Anybody at your school can request a visit against an agreement the school holds. Buying more days is spending and follows the ordinary permission rules. See permissions and spending caps.
Not what you were after?
Ask City Council in the bubble at the corner of any page, or open your help conversation in full. It is one conversation that never closes, so there is nothing to raise and no subject line to invent.