Training and e-learning
Knowledge checks
Why the questions differ each time, what the pass mark is, and what happens if you do not reach it.
On this page
A knowledge check is a set of questions at the end of a module, or part way through it. It is there to make the completion mean something.
The questions differ each time
A module may hold twelve questions and ask eight of them, with the answers in a different order. Which eight is worked out from your enrolment and the attempt number, so it is the same set if you reload the page and a different set next time round.
That is deliberate, and it is why sitting next to a colleague is not much help: you are not looking at the same paper.
How it is marked
Every answer carries feedback written by whoever built the module, and you see it after you submit — for the ones you got right as well as the ones you did not. The feedback is the point of the exercise more than the score is.
The pass mark is set per module and shown before you start.
More than one right answer
Some questions expect several answers and say so. Selecting three of the four correct ones is not a pass on that question: the question is asked as a whole.
If you do not pass
You can take it again. There is usually a short wait first, and the page says exactly when you can start — a time, not "later". A wait is not a punishment and it is not a refusal: it is there so that a check cannot be passed by working through the combinations quickly.
Between attempts, go back through the steps. The module stays open and the answers are in it.
Looking at a past sitting
Every attempt you have made can be opened again from the module and from your learning record: the questions you were asked, what you answered, what was right and the feedback. That is the useful half of a knowledge check and it does not disappear when you pass.
A question that has changed
If somebody at City Council edits a question after you sat it, your attempt is not re-marked. What you sat is what you were marked on. The same principle runs through the whole of the compliance side of this site: a decision is made against the rules as they stood at the time.
Something wrong with a question
Ambiguous wording, an answer you can defend, a typo that changes the meaning: say so in the help bubble from the question itself. Whoever wrote the module can fix it and it is worth ten minutes of their time.
Not what you were after?
Ask City Council in the bubble at the corner of any page, or open your help conversation in full. It is one conversation that never closes, so there is nothing to raise and no subject line to invent.