Running a service area
Courses, registers and attendance
Sessions, capacity, the register, and what marking somebody present issues on its own.
On this page
Courses is every session in your areas: the dates, how full each is, the register, and attendance.
Sessions
A course is sold as a service; a session is a date on which it runs. One course can have as many sessions as you like, each with its own date, capacity and venue, so an autumn programme is one item in the catalogue rather than six.
Capacity is a real limit. When a session is full it stops accepting bookings and offers a waiting list instead.
The waiting list works on its own
When a place is released — a cancellation, or you raise the capacity — the site offers it to the next school immediately, holds it for a fixed period, and passes it on if they do not take it. Nobody at City Council runs it and nobody has to notice a cancellation.
The register
Each session has a register at its own page: who is booked, from which school, and which places have not been named yet. Print it, or work from it on a tablet in the room.
Unnamed places are normal rather than a problem. Schools reserve places before they know who is going, which is what lets them commit the budget in June for a course in November.
Marking attendance
Mark the register after the session. Marking somebody present issues their certificate straight away: it lands on their own record, it is available to print, and their school's compliance position updates with it.
That is the whole reason to mark the register promptly. Every day it is not marked is a day of certificate queries you will answer by hand.
Cancelling a session
Where a session cannot run, cancelling it tells everybody booked, charges nothing, and takes the waiting list with it. Do it as early as you can: schools plan cover around these dates.
Cancellation charges
Each course carries its own policy in working days before the session, and schools are shown exactly what applies to their booking before they confirm. Nearly every policy should allow substitution: a swapped delegate is a full room and a charged cancellation is an empty seat and an unhappy school.
Delivery
Say whether a session is in person, online or both. An online session carries joining details instead of a venue; an in-person one carries the venue, its address and a pin. See putting a course on the map.
Who came, over time
The delegate history report at Reports is who has been on what, whether they turned up, and what they hold. It is the answer to "have we already trained this school" without asking them.
Not what you were after?
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