Services to Schools
User guide
How this site works, in 60 pages, grouped by which part of it is yours. It ships inside the software, so it describes the version you are looking at.
Looking for advice rather than instructions? City Council’s own written material — safeguarding, employment law, information governance — is in Guidance.
Not what you were after?
Ask City Council in the bubble at the corner of any page, or open your help conversation in full. It is one conversation that never closes, so there is nothing to raise and no subject line to invent.
Getting started
7 pages
Everybody What this site is for, how to get into it, and how to find things once you are.
What Termline is, and who does what
The idea the whole site is built on: your school does its own administration, and waits for nobody.
Signing in
Your account, what a session is, and why you may be asked for a code as well as a password.
If you cannot get in
A forgotten password, a locked account, an invitation that has gone stale. You fix all three yourself.
Setting up a second factor
An authenticator app, the ten recovery codes that come with it, and what to do if the phone is gone.
Your details, and how often you hear from us
Your name, your email, your password, and the three frequencies an alert can arrive at.
Finding things
One search box, one catalogue across everything the council offers, and what the headings on it mean.
Asking for help
The bubble in the corner of every page, the conversation behind it, and who else can read it.
Buying and booking
7 pages
Anybody at a school Choosing something, understanding what it costs, and getting it ordered.
The catalogue, and the five kinds of service
Annual SLAs, consultancy, courses, products and digital assets: what each of the five commits you to.
What a price means
Four ways a price is worked out, why the number on roll matters, and how VAT is shown.
Your basket, and checking out part of it
The basket keeps itself between visits, and you never have to buy all of it at once.
What happens after you order
The order reference, the confirmation, the invoice, and where to look when somebody asks.
Asking for a quote
For work that is not in the catalogue: what to say, when you will hear, and what accepting one does.
Booking a place on a course
Reserve the places now and name people later. What a booking costs, and when it is confirmed.
Waiting lists, and how an offer reaches you
A full course is not the end of it. An offer arrives on its own and holds for a fixed time.
Training and e-learning
7 pages
Anybody at a school Attending a course, working through a module, and keeping the evidence.
Naming, substituting and cancelling a delegate
Swap somebody in at no cost, and see exactly what a cancellation charges before you confirm it.
Working through an e-learning module
How a module is put together, how your progress is kept, and how to pick it up on another device.
Knowledge checks
Why the questions differ each time, what the pass mark is, and what happens if you do not reach it.
Certificates, and when one runs out
A completion has a lifetime. What sets it, where it is shown, and what happens on the day it lapses.
Your own training record
Everything you have completed, in one place, printable, and yours rather than your school's.
Guidance and documents
Written guidance, files to download, and why some of them ask you to sign in or to subscribe.
The forums
Where schools talk to each other rather than to the council, and what moderation there is.
Running a school
8 pages
School Admins and School Business Managers People, permissions and the record your school keeps of itself.
What a School Admin can do
The four roles, what separates them, and the two grants that are not roles at all.
Adding a colleague
An invitation, an email, and somebody working within minutes. Nobody at the council is involved.
Permissions and spending caps
Booking training and committing spend are separate grants, and a cap limits an order rather than a year.
Approving an order that went over a cap
What the person who was stopped sees, what you see, and what happens to the basket in between.
When somebody leaves
Closing an account, what happens to their work, and why their help conversation stays with the school.
Your school's own record
Address, telephone, finance email and number on roll: what you set, and the three fields you do not.
Confirming the roll
Every per-pupil price comes from this one number, and changing it never re-prices a live contract.
Putting your school on the map
An address, a pin, and why the map is never the thing that decides anything.
Contracts and money
6 pages
School Admins What you hold, when it renews, and what reaches the council's finance system.
Contracts, SLAs and academic-year terms
What you hold, when it started, when it ends, and what year 3 of 5 actually means.
Renewals
The invitation arrives 60 days ahead with both prices on it, and the switch you set is the notice.
Changing your mind about a renewal
There is a window, it is shown as a countdown, and inside it nothing is final.
Visits against a day entitlement
Requesting a visit, how the days are counted down, and what your feedback afterwards does.
Purchase orders, invoices and paying by card
Where your purchase order number goes, what reaches the council's ledger, and what a card payment changes.
The activity log, and erasure requests
Everything your school did, exportable, and how to ask for somebody's personal data to be removed.
Compliance and statutory training
4 pages
School Admins Making sure the training that has to happen has happened, and proving it.
Assigning e-learning with a deadline
Give a module to named colleagues, and let the chasing happen without anybody remembering.
Standing requirements, and staff roles
A rule that says everybody, or every fire marshal, keeps itself met as people arrive and leave.
The compliance matrix
Who is in date and who is not, in one grid, derived from the record rather than ticked by hand.
Evidence for an inspector
The export, the PDF and the certificate, and what each of the three actually proves.
Multi-academy trusts
3 pages
Trust staff One account across several schools, and where the boundary between them sits.
How a trust sees its schools
One account across several schools, and what it can and cannot see of each.
Acting on behalf of a member school
Switching into a school, what is recorded while you are there, and how to switch back out.
Buying for more than one school
Where a trust buys once, where each school must hold its own, and why the line is drawn there.
Running a service area
10 pages
Council Service Leads Your catalogue, your courses, your e-learning, your writing and your conversations.
What a Service Lead can reach
Your own service areas, everything inside them, and the deliberate limits of that.
Writing and publishing a service
A draft is invisible, publishing is one switch, and everything about an item is on one form.
Setting a price
The four engines, what each is for, and how the calculation is shown to the school buying.
Courses, registers and attendance
Sessions, capacity, the register, and what marking somebody present issues on its own.
Putting a course on the map
A venue, an address and a pin, set from the screen and never needing a release.
Building an e-learning module
Six kinds of step in any order, a picture beside any of them, and no developer involved.
Writing a knowledge check
Questions, up to six answers each, feedback on every one, and asking eight of twelve.
SCORM packages, versions and validity
Importing somebody else's course, and deciding how long a completion of yours counts for.
News, guidance, documents and pages
Everything written on the site, who may read it, and how a page is arranged from sections.
Working the help console
Every conversation in the borough on one screen, longest wait first, answered and filed in one action.
Administering the system
8 pages
Council System Admins Schools, settings, the finance interface, reporting and the things that run overnight.
What a System Admin can reach
The whole platform, and the handful of things even this role deliberately does not decide.
Organisations and users
Adding a school, the fields only the council sets, and finding one person across every school.
Settings, and branding the site
Every setting group, and why one colour is all the branding this site asks for.
Single sign-on
Letting a school sign in with its own tenant, and why this site does not then ask for a code.
The finance run
Pre-flight validation, the faults it catches, and fixing each one from the link beside it.
Batches, delivery and reversal
Generating a file once, delivering it until it arrives, and reversing without invoicing twice.
Interface formats, returns and the customer master
Three formats, all edited on screen, and what reading the answer back saves somebody retyping.
Reports, scheduled jobs and the audit log
Seven reports and an eighth you build yourself, what runs overnight, and what the chain proves.
From City Council
Written by the council, not by the software