Statutory signage pack

1. These terms

These terms apply to every service bought through this site unless the service carries terms of its own, in which case those apply instead. The version you accept at checkout is recorded against your order and can be read back at any time.

2. Ordering and payment

An order placed through this site is a commitment by the buying organisation. Invoices are raised in the monthly run following the order and are payable within thirty days. Annual contracts run from 1 September to 31 August unless stated otherwise.

3. Renewal

Annual contracts renew automatically for the following academic year unless declined during the renewal window. Declining a contract in the renewal window ends it. No separate written notice is required: the confirmation sent when you decline is the notice, and it carries a reference.

4. Cancellation of training

Training bookings may be cancelled through this site at any time. The charge that applies is set by the published cancellation policy for that course and is shown before the cancellation is confirmed. Substituting a delegate is free wherever the policy allows it.

5. Prices

Prices are as displayed at the point of order and are held for the contract year. Per-pupil prices are calculated on the number on roll held for your organisation at the point of order or renewal.

6. Delivery and service levels

Response commitments, included days and support hours are stated on each service. Where emergency cover is purchased, the response commitment for critical tasks is as stated on that service.

7. Data protection

Each party acts as a controller for the personal data it holds. Data is processed only as necessary to deliver the service, is held in the United Kingdom, and is retained for the period stated in the privacy notice.

8. Ending a contract early

A contract may be ended early by agreement. Where a service has been delivered in part, a proportionate charge applies.